How can we help you?

For children's clothing, body height is usually the best guide. If an item, for example, says size 128, this is generally intended for children with a body height of approximately 128 cm.

Please also note the information on the respective product page, as the cut and fit may vary depending on the item.

If your child is between two sizes, the larger size can be useful, especially if some freedom of movement is desired or if the garment is intended to fit longer.

For close-fitting items, it's worth checking the respective product description and the measurements provided there.

For most children's sizes, body height is crucial. Your child should stand as straight as possible and without shoes. Measurement is taken from the top of the head to the floor.

If additional measurements are provided on a product page, you can also check them with a tape measure.

This can vary depending on the cut and product. Information on the fit can therefore be found directly on the respective product page.

If you know the child's exact height, you should use that as a guide. If you are unsure, a slightly larger size is often the more practical choice.

Choose your desired item and the appropriate variant, add it to the shopping cart, and then proceed to checkout. There you can enter your delivery and payment information and complete your order.

Please first check your spam or junk mail folder and verify that the email address provided during the order is correct.

If you still can't find a confirmation, you can write to us via the contact page.

Please contact us as soon as possible. As long as your order has not yet been processed or shipped, we will gladly check if a change is still possible.

However, we cannot guarantee a subsequent change.

Please contact us as soon as possible after placing your order. If processing has not yet begun, we will check if a cancellation is possible.

You will normally find your order number in your order confirmation and in other emails related to your order.

The delivery time applicable to an item can be found directly on the product page or during the ordering process.

For custom-made items, an additional processing or production time may apply.

The applicable shipping costs will be displayed in the shop and, at the latest, before completing your order in the checkout.

If tracking is available for your shipping method, you will receive corresponding shipping information after dispatch.

First, check the tracking, if available. If nothing changes there for a long time or the stated delivery time is significantly exceeded, please contact us with your order number.

Please first check possible drop-off locations and ask neighbors if necessary. If the shipment is still not found, contact us with your order number.

Consumers generally have the legal right of withdrawal. You can find the exact conditions, deadlines, and exceptions in our cancellation policy.

The statutory withdrawal period is generally 14 days. Further details can be found in our cancellation policy.

If a size doesn't fit, feel free to contact us. We will explain the options for return and reordering.

Information on the direct costs of a return can be found in our cancellation policy.

For goods that have been custom-made according to customer specifications or are clearly personalized, the statutory right of withdrawal may be excluded. You can find the exact regulations in our cancellation policy.

We recommend observing the care instructions for each garment. Many parents wash new clothes before the first wear, especially for items worn directly on the skin.

The care instructions on the respective product are always decisive. Please note the care label, as the suitable washing temperature can vary depending on the material and processing.

Whether an item is suitable for the dryer can be seen from the care instructions on the respective garment.

Always observe the care instructions on the item. For printed textiles, it may be advisable to wash them inside out and avoid strong mechanical stress on the print.

Textiles can react to heat and washing processes depending on the material and care. Therefore, always follow the stated care instructions.

Information on materials and composition can be found directly on the respective product page, if provided for the item.

Please check the respective material composition and the information on the product page. In case of known intolerances or allergies, the material composition should be checked particularly carefully before purchase.

Availability can change regularly. If a desired variant is currently unavailable, please check back later or contact us.

Depending on the screen, device, and its settings, colors may be displayed slightly differently. We strive to depict our products as realistically as possible.

All currently available variants can be found directly on the respective product page.

The currently available payment options will be displayed at checkout.

Please first check your entered payment details and, if necessary, try another available payment method.

If the problem persists, please feel free to contact us.

If a discount or promotional code is available, you can enter it in the designated field during the checkout process.

Please check if the code was entered correctly and if conditions such as a promotional period, specific products, or a minimum order value apply.